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At Wickr, we believe privacy is a universal human right. We know that privacy fuels global innovation and economic growth and empowers democracy.
Privacy cannot be only for a select few individuals or organizations. That is not the basis of a fair, safe and secure society.
This belief is essential to our fundamental philosophy that the communications of all Wickr users should always be private at all costs. The privacy of Wickr users – whether everyday citizens, members of the military or business professionals working in some of the world’s most critical organizations – is essential to our mission of delivering the world’s most secure communications platform.
We call this privacy for all.
This simple yet profound belief drives all our decisions – even when those decisions are neither easy nor popular.
Citizens from around the world regularly face arguments for limiting privacy. We couldn’t disagree more. Privacy should never be limited.
Other communications platforms store or share their users’ communications with governing bodies or third-parties. Wickr does not. We will never share the communications of Wickr users. In fact, Wickr does not have access to any encrypted communication conducted on our platform and conversations are never stored on our servers, thanks to our privacy-first architecture. Wickr enables enterprises to implement their own message archival and monitoring regimes in accordance with internal policies and government regulations.
Today, when the right to privacy is under attack across the world, we stand by our beliefs and our role as leaders in end-to-end encryption.
Wickr is committed to operating in an environment of complete transparency. Learn more about Wickr’s privacy position and how we respond to law enforcement requests using the buttons above.
Wickr Me is a free app that provides end-to-end encryption of text, picture, audio and video messages. Senders control who can read their messages and when they expire. Encrypted messages are stored on our servers and are deleted after they are downloaded to the recipient’s device(s). We do not have plaintext copies of messages exchanged through our system or the keys to decrypt user content. We can’t read any of the messages sent through Wickr Messenger, nor do we know who our users are, or with whom they communicate.
Wickr Pro is a separate collaboration platform that allows its customers to create secure professional networks within which to send messages and files. Senders control who can read their messages and when they expire. Encrypted messages are stored on our servers and are deleted after they are downloaded to the recipient’s device(s). We do not have plaintext copies of content exchanged through our system or the keys to decrypt user content. As Wickr business tools are designed to be used within professional environment, each customer network is managed by the customer’s administrator who can invite users within and outside of the enterprise.
Wickr is committed to operating in an environment of complete transparency and to cooperating with law enforcement while respecting each individual’s right to privacy.
Wickr responds to valid legal process issued in compliance with U.S. law. Requests for user account information from U.S. law enforcement should be directed to Wickr through proper service of process.
Wickr accepts service of court orders, search warrants, and subpoenas for information by email from law enforcement and government agencies, provided that these legal requests are sent from an official government email address of the requesting agent. Law enforcement and/or government agencies should submit legal requests directly from their official government email address to legal@wickr.com.
Non-public information about Wickr users’ accounts will not be released to law enforcement except in response to appropriate legal process such as a subpoena, court order, or other valid legal process.
Requests for the contents of communications require a valid search warrant from an agency with proper jurisdiction over Wickr. However, our response to such a request will reflect that the content is not stored on our servers or that, in very limited instances where a message has not yet been retrieved by the recipient, the content is encrypted data which is indecipherable.
Law enforcement or government requests for user information must include:
The descriptions should be as narrow and specific as possible in order to avoid misinterpretation and/or objections for overly broad requests. Wickr will construe received requests narrowly to maintain users’ privacy and ensure that any information disclosed does not exceed the scope of the request.
Further, Wickr requires law enforcement and/or government agencies to include the following information so that requests for user information may be validated:
Wickr’s policy is to notify users of requests for their account information prior to disclosure including providing user with a copy of the request, unless we are prohibited by law from doing so or if there is danger of death or serious physical injury. As soon as legally permitted to do so, we will notify our users of requests for their information.
Wickr has the following information about user accounts on Wickr Messenger:
Wickr has the following information about user accounts on Wickr Pro:
Wickr has the following information about network administrator accounts on Wickr Pro:
For Wickr Pro, the configuration of each network may vary depending on the enterprise needs. Thus, the information Wickr may be able to provide in response to a lawful request for user information will vary as well.
Wickr may provide information to law enforcement in response to a valid emergency disclosure request.
We review emergency disclosure requests on a case-by-case basis and evaluate them under applicable law (e.g., 18 U.S.C. § 2702). If we receive information that gives us a good-faith belief that there is an exigent emergency involving the danger of death or serious physical injury to a person, we may provide information to law enforcement to prevent that harm, if we have it.
Law enforcement officers can submit an emergency disclosure request via email:legal@wickr.com.
Emergency disclosure requests must be on law enforcement letterhead and include all of the following information:
Upon receipt of a valid preservation request from law enforcement under applicable law, we will temporarily preserve the relevant account records for 90 days pending service of legal process. We will only disclose preserved records upon receipt of valid legal process.
Preservation requests should be on law enforcement letterhead, signed by the requesting official, and include a valid official email address. Preservation requests may be submitted via the methods described above.
Account Content
Federal law does not allow private parties to obtain account contents (e.g., messages, attachments, etc.) from electronic communication service providers through civil subpoenas. See the Stored Communications Act, 18 U.S.C. § 2702.
Parties to litigation may satisfy party and non-party discovery requirements by seeking the contents of an account directly from the user.
Wickr does not preserve account content in response to a request from a private party.
Customer Records
Wickr may provide customer records in response to a valid subpoena issued by a federal or California or New York court where the requested information is indispensable to the case and not already within a party’s possession. It is Wickr’s policy to give affected account holders prior notice before complying with such subpoenas.
Parties seeking basic subscriber information must specifically identify accounts by Wickr ID.
We provide responsive records in electronic format. We reserve the right to seek reimbursement for the costs of producing records where appropriate.
Wickr does not provide expert witness testimony. However, all substantive responses to legal process requests will be accompanied by a signed Certificate of Authenticity of Business Records, which should eliminate the need for the testimony of a custodian of records.
Wickr’s policy is to promptly respond to requests that are issued via U.S. court upon proper service of process either by way of a mutual legal assistance treaty or letter rogatory.
As a courtesy to international law enforcement agencies, we will review and respond to properly submitted preservation requests while the MLAT or letters rogatory process is underway.
Last modified: May 17, 2018
Why We Use Cookies
As a privacy-focused company, Wickr has built and operated its platform as a ‘zero-knowledge’ system to ensure that our users have full control and ownership of their communications. This means that Wickr as a company is built private-by-design from its very start to provide secure its communications service, and does not collect or monetize your content.
Your trust is important to us and we tirelessly work on improving our services and raising awareness about our products, which are designed to ensure our users’ security and privacy. To accomplish these goals, we use cookies that enable us to learn how our website visitors navigate our content and how web users interact with our marketing materials so we can understand how to improve our website and our content so we can continue building privacy and collaboration-enhancing features accessible to all users. We may also use cookies to recommend content that might interest you based on your past interactions with us. We make every reasonable effort to: a) minimize the information we collect to operate the service, b) limit the amount of time we keep it and c) enable our users to proactively minimize the data they store on their devices to ensure its privacy and security.
What Are Cookies?
A cookie is a small text file, unique to your device or browser, that helps us learn about things like when users arrive at our site, how they use the site, when they leave, and when they come back. We use session-based, persistent cookies and pixel-tags. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire. Pixel tags, which are small blocks of code installed in or on a webpage, also provide us with insight about our users’ preferences. It’s important to note that no information about web traffic associated with our marketing and web optimization efforts can be traced back to the actual end users of Wickr products.
What Types of Cookies We Use
In addition to our own cookies, we use third-party cookies through partners like Google Analytics to understand website performance and customer interest in our product, as well as optimize the on-boarding experience for new network administrators (on Wickr Pro only). These cookies do not allow us to know your personal information, only how you interact with our website and marketing materials published on the web.
We provide the utmost transparency on and up-to-date overview of cookies used on our website including the ability for website visitors to check, withdraw or modify consent for non-necessary cookies at any time.
Deleting Cookies
In addition to modifying cookies by visiting our website, you can also control and delete cookies from your browser. Here is how to do so on different browsers:
Disabling Cookies
You can also disable or block cookies to prevent them from being used in the first place.
For more information about these controls, visit your browser or device’s help material.
The Electronic Frontier Foundation and other leading digital rights organizations recommend a number of ways to do this:
If you have any questions about our use of cookies, please contact us.
As a secure communications platform, we take safety and security of our users seriously. Wickr’s terms of service outline community guidelines and prohibited user conduct. Users cannot utilize the platform for unlawful purposes or to harm others. Wickr is committed to ensuring that our users have a positive experience communicating via Wickr in a socially responsible way.
If you encounter unlawful activities on our platform, please reach out to legal@wickr.com with as much detail as possible about the situation. Our team will carefully review and take appropriate actions to protect the Wickr community and community at large including reporting the abuse to appropriate authorities and removal actions against individual accounts.