Last modified: September 14, 2022
Wickr is being sold by AWS. If you purchase or renew Wickr services from an AWS Contracting Party (excluding Wickr LLC), even if you originally purchased through Wickr Inc./LLC, the AWS Customer Agreement and Privacy Notice now apply to your use of such services instead of the terms and privacy policies published on the Wickr website. The AWS Privacy Notice governs AWS’s collection and use of the information you provide to us in connection with the creation or administration of your customer account. The Customer Agreement and any supplemental terms between you and AWS relating to the Wickr service apply to the data transferred to the AWS services for processing, storage, or hosting in connection with your use of the Wickr services. If you did not purchase Wickr services from an AWS Contracting Party, the following applies:
Thank you for using Wickr Enterprise! Wickr Enterprise is a vetted, simple-to-use, end-to-end encrypted secure messaging platform built by an expert security team to protect high-value sensitive communications including messages, files, voice and video conferencing. Wickr (“Wickr”, “we”, or “us”) provides the application downloaded by the user (the “App”). The entity or organization that you are affiliated with (“Provider”) manages the service (the “Service” or “Services”).
We work very hard to preserve your privacy and security, and we do our best to be as transparent as possible in explaining how we use your data in providing our App. Not only is Wickr’s security architecture and proprietary encryption methodology designed to ensure that only users can gain access to their message content, we promise to never monetize you or your communications. Ever. Please contact us if you have any questions at firstname.lastname@example.org.
Our Privacy Practices in Brief
The Wickr App has to collect some information about you in order for your Provider to provide their Service to you, but we work to do so in a limited and secure way, as follows:
What Information Does Wickr Collect?
We are committed to limiting collection of your information in our App to only what is necessary to provide you with the Services in accordance with applicable data protection and privacy laws.
Automatically-Collected Information: Wickr collects the following information automatically during your setup and use of the App or the Provider’s Service:
What Information Does Your Provider Collect?
Mandatory User-Provided Information: You are required to provide limited information during the registration process to create a Wickr Enterprise account and to begin using the Service.
Optional User-Provided Information: We provide a few optional features for your convenience, and for the convenience of your Provider. Some of these features permit you to provide additional personal information at you or your organization’s election.
Automatically-Collected Information: The App collects the following information automatically during your setup and use of the Service:
Your Provider may retain this information for as long as you are affiliated with that organization or entity or as long it provides the Service.
How Is Information Used and Disclosed?
The limited information that the App collects from you is used to provide the Service. For information about how your Provider uses this information, please consult directly with that entity or organization.
For information about how your Provider responds to legal process, please consult directly with that entity or organization.
Third Party Service Providers
Here are the Partners with whom we work to provide the App:
Each of these providers has its own policies for handling user data. Please review the respective privacy policies for Zendesk, Hubspot, Bugsnag, Backtrace, TAK and Salesforce for additional detail on their specific practices.
A cookie is a small text file that is placed in visitors’ browsers to help us learn when users arrive at our site, how they use the site, when they leave, and when they come back. These cookies can never be used to identify user accounts within the Wickr App.
Here is an example of how we may use information collected via cookies: we may think that one of our new features would be very useful to the Wickr community, but cookies may tell us that very few users fully read that feature’s description on our site. That insight would help us to rethink the way we explain that product on our site or present it in an advertisement so that we can better communicate our services to our users.
We make every reasonable effort to minimize the information we collect. For example, we enforce IP masking for the website analytics purposes to conceal the last 4 digits of IP addresses which ensures that visitor’s full IPs are not collected via Google Analytics service.
We provide the utmost transparency on and up-to-date overview of cookies used on our website including the ability for website visitors to check, withdraw or modify consent for non-necessary cookies at any time.
Data Retention on Wickrʼs Servers
Wickr does not collect and retains no information about you and your use of the App.
Data Retention by Your Entity or Organization
Your Provider may retain information about you and your use of the Service, such as your profile information, for as long as the entity or organization desires. Please consult you Provider for additional detail about its specific data retention policies.
Data Retention on Your Device
All messages are stored in encrypted form on user devices. Users select a retention policy for their messages by choosing how long a message is viewable before it is deleted (via the expiration time, burn-on read time). The “expiration” time is a length of time before content is destroyed on all devices from the time it is sent (this is the maximum time-to-live). The “burn-on-read” time is a length of time before content is destroyed across all user devices once it has been read by that user (this will never extend the “expiration” time). Your content may be available to you and the recipient(s) locally, on your device(s) until it expires even after we delete it from our servers; however, you will not be able to download pre-existing content to a new device. Note that our application controls cannot destroy exported or maliciously retained messages, so you should always ensure that you are communicating with people you trust.
In addition, Wickr’s “secure shredder” technology uses forensic deletion techniques to help reduce the risk of deleted messages and temporary data being recovered.
Users for Whom the App Is Intended
The App is designed for communication purposes by individuals associated with an entity or organization. The App is not designed for children under the age of 16. If we learn that the App has collected personally identifiable information from a child under 16, we will promptly notify the Provider.
User and Provider Locations
Depending on where your Provider chooses to host the Service, your information may be transferred to, processed and stored under data protection and privacy regulations which may vary from those of your country of residence. By using the App, you agree to this transfer, storing or processing. Please consult you Provider for additional detail about its choice of Service location and the applicable data protection and privacy regulations to which they comply.
You are responsible for complying with any laws or regulations in your country that govern use of applications and services like Wickr.
We Are Serious About Security
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. As described herein, we take every reasonable step to ensure that message contents are not retrievable by us or anyone else.
However, we know that no security system can prevent all potential security breaches. Therefore, we have limited the potential implications of such a breach by designing our system so that in the event of a breach, the Service would have only limited information about you. Please note that all user communications on the Wickr Service are protected between devices and are never stored unencrypted hence are undecipherable to Wickr or other third parties.
Contact Us if You Have Questions or Account-Related Requests
If you have additional questions regarding our privacy protection practices while using our Services or otherwise, please contact us via email at email@example.com.
If you live in the European Region please note the following:
We may refer you to your Provider to respond further to these requests. You may contact us at firstname.lastname@example.org on any questions you may have about your personal data and our use of such personal data under the GDPR.