Customer Security Promises

At Wickr, our mission is to transform how companies and organizations protect valuable, high-target communications. In doing so, we strive to build the most trusted communication platform in the world by investing in comprehensive and transparent security testing. We are motivated by the belief that private and trusted communications are critical for organizations of all sizes. We understand that in order to earn this level of trust, our platform must be verifiably secure, ephemeral & available.

Fulfilling this mission requires significant engineering effort and transparency about how our technology works and why. From the start, Wickr has committed to delivering unique and advanced secure and ephemeral communication solutions, while adhering to a unique and advanced Security Program built upon the following core processes:

To further advance our security program, we have built a set of Customer Security Promises to guide our internal engineering and testing processes, enable Wickr users to gain a clear understanding of the level of security Wickr aims to provide, and provide public transparency into the methodology and results of independent security testing related to these promises.

By committing to a continuous process of refining and delivering on our Customer Security Promises, we aim to set a new standard in how companies build trust with their users. We are making a public commitment to our customers that Wickr products will perform to these promises and a commitment to the Wickr team internally that we will provide the resources and support required to live up to these high standards for protecting user privacy and security.

  • The Wickr protocol provides end-to-end encryption and integrity protection
  • The Wickr protocol enforces forward secrecy
  • The Wickr protocol enforces authentication of messages
  • Compromise of Wickr infrastructure does not compromise message content
  • Protocol reliably informs messaging partners of ephemerality policy
  • Group messaging protocol provides the same security assurances as Core protocol
  • Video and audio calling provides the same security assurances as Core protocol
  • Message content and supporting encryption keys are managed properly on official supported Wickr clients
  • Wickr manages sensitive customer data in cloud-hosted networks in accordance with the Wickr Privacy Policy
This program is a collaborative effort between Wickr and various third-party security consulting firms. Our collective goal is to ensure that Wickr customers understand the process and results of independent validation testing and ultimately have the information they need to confidently determine that Wickr’s Customer Security Promises are achieved. We always welcome feedback from Wickr customers and hope this provides a clear view into how Wickr builds privacy and security in its products.
Historical Customer Security Promises Reports
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