Our Philosophy & Impact
At Wickr, we hold a long-standing belief that transparency is a prerequisite to earning our users’ trust and growing our platform. And while the messages we secure will never be outwardly visible, our practices, policies and philosophies – especially as they relate to how our privacy practices – should be front and center. Our semi-annual transparency reporting practice is designed to inform users about requests for their account information.
When Does Wickr Provide Law Enforcement with Details on its Subscriber Accounts?
Wickr cooperates with law enforcement by providing information related to its users’ accounts only when properly served with legal process or in life-or-death situations.
What Kinds of Information Does Wickr Turn Over on Those Accounts?
Wickr can provide non-content information describing an account such as: date of its creation, the date of last use, the total number of messages sent and/or received, the type of device on which the account was created. See our Legal Process Guidelines for the full list.
When Does Wickr Provide Law Enforcement with Subscriber Content?
Never! Our system is designed to protect our users’ privacy such that we never have access to our users’ decrypted message content so can’t pass it on to anyone else.
January 1, 2020 Reporting Statistics 
 Wickr is committed to sharing information about the requests it receives for its users’ account information. Above is a table detailing requests received for our users’ information from July 1, 2019-December 31, 2019. Our next report will present data from January 1, 2020 through June 30, 2020.
 Wickr notifies users of requests for their information including providing a copy of the legal process, unless required by a non-disclosure order not to do so or when disclosure is not practicable or would not be fruitful such as when a user does not exist, a request is withdrawn, or in an emergency situation such as a missing person investigation or where there is a danger of death or serious physical injury.
 “Warrants” are used to obtain information which may be similar to information available to a requestor through a subpoena or court order except that requestors often seek the content of the communications through the use of a warrant. Therefore, in order to get a warrant, law enforcement must demonstrate ‘probable cause’ to a court that the requested information evidences a crime.
 “Orders” are signed by a judge and may include the following: Non-Disclosure Orders requiring us to keep private a request for users’ account information, 2703(d) Orders under the Electronic Communications Privacy Act (the federal law that regulates law enforcements’ access to customer data and content) in both civil and criminal cases, as well as Pen Register Orders which provide for real-time disclosure of non-content data.
 “National Security Orders” includes orders authorized and issued under the Foreign Intelligence Surveillance Act (FISA) and National Security Letters authorized by the Stored Communications Act (SCA).
As of the date of this report, Wickr has not received an order to keep any secrets that are not in this transparency report as part of a national security request.
 “Other Requests” may include Preservation Requests, Emergency Disclosure Requests, and Civil Requests including Subpoenas. Preservation Requests are requests by law enforcement for preservation of a users’ non-content account information for up to 90 days until such time that it serves the proper legal process to receive such information. Emergency Disclosure Requests are requests from a government agency in exigent circumstances involving life or death. We review and process emergency requests upon a showing that the information provided will help save lives.
 “Non-U.S. Requests” include formal legal processes deriving from foreign governments. We require that any such requests conform to the Mutual Legal Assistance Treaty (M.L.A.T.) or letters rogatory process.